FAQ
General Information
Q: What types of wedding signage do you offer?
A: We offer a variety of acrylic wedding signs, including welcome signs, seating charts, table numbers, bar signs, and custom signage. Our signs can be personalized to match your wedding theme and style.
Q: What materials are your signs made from?
A: Our signs are crafted from high-quality acrylic, known for its durability and sleek appearance. We offer various finishes, including clear, frosted, and mirror acrylic options.
Customization and Design
Q: Can I customize the design of my wedding sign?
A: Absolutely! We offer full customization for text, fonts, colors, and sizes. You can also provide your own design or choose from our templates. Our team will work with you to create the perfect sign for your event.
Q: How do I submit my design for a custom sign?
A: You can upload your design files or share your ideas through our website during the ordering process. If you have specific requests, please provide detailed instructions, and our design team will assist you.
Ordering and Payment
Q: How do I place an order?
A: You can place an order directly through our website by selecting your desired sign type, customization options, and providing your details. Once your order is placed, we will send a confirmation and a mock-up for approval.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed through a secure payment gateway to ensure your information is protected.
Production and Shipping
Q: How long does it take to produce and ship my order?
A: Production time typically takes 1-2 business days after design approval. Shipping times vary depending on your location, but generally range from 3-4 businnes days for standard shipping. Expedited options are available at checkout.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Shipping is free. Delivery times will vary based on your location. Please check our Shipping Information page for more details.
Returns and Exchanges
Q: What is your return policy?
A: Due to the personalized nature of our products, we do not accept returns on custom orders. However, if there is an error on our part or the product arrives damaged, please contact us within 48 hours for a resolution.
Q: Can I make changes to my order after it's been placed?
A: Changes can be made before the design approval stage. Once production begins, we cannot make alterations. Please review your design carefully before approving the final mock-up.
Care and Handling
Q: How should I care for my acrylic wedding sign?
A: To keep your sign looking its best, avoid using abrasive cleaners. Use a soft, lint-free cloth and a mild soap solution to clean the surface.
Q: Can the signs be used outdoors?
A: Our acrylic signs are durable and can be used outdoors.
Additional Information
Q: Do you offer bulk discounts for large orders?
A: Yes, we offer discounts for bulk orders. Please contact our customer service team with your requirements, and we will provide a custom quote.
Q: Can I see samples of your work?
A: We have a gallery on our website showcasing a selection of our custom wedding signs. You can also follow us on social media to see more examples and get inspiration for your own event.