SHOP POLICIES

Welcome to MoniquePaperArt! We are dedicated to providing you with high-quality products and exceptional service. Please review our shop policies below to ensure a seamless shopping experience.

1. Ordering

• Placing Orders: To place an order, select your desired products and customize them as needed. Review your cart and proceed to checkout. Once your order is confirmed, you will receive an email with your order details.

• Custom Orders: For customized products, please provide all required information and artwork at the time of order. A proof will be sent to you for approval before production begins. Approval delays may impact delivery times.

2. Payment

• Accepted Methods: We accept major credit cards, PayPal, and other secure payment options available at checkout.

• Payment Terms: Full payment is required at the time of order placement. Custom orders may incur additional charges depending on design complexity.

3. Shipping

• Processing Time: Orders typically process within 2-3 business days. Custom orders may require additional time. Production and shipping times may vary based on demand and order complexity.

• Shipping Options: We offer various shipping methods. Shipping costs are calculated based on your location and selected method.

• Delivery Time: Estimated delivery times are provided at checkout and vary depending on shipping method and destination. Please allow extra time for custom orders.

4. Returns and Exchanges

• Returns: Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect. Please review your order carefully before confirming.

• Defective or Incorrect Items: If you receive a defective or incorrect item, contact us within 15 days of receipt. Provide your order number and a description of the issue. We will address the issue promptly, which may include a replacement or refund.

5. Cancellations

• Order Cancellations: Orders may be canceled within 24 hours of placement. After this period, cancellations are not possible due to the custom nature of our products. Contact us as soon as possible if you need to cancel your order.

6. Privacy and Security

• Privacy Policy: We value your privacy and are committed to protecting your personal information. Your details are used solely for processing orders and will not be shared with third parties.

• Security: Our website employs secure encryption to protect your payment information and personal data during transactions.

7. Customer Service

• Contact Information: For questions or concerns, please reach out to our customer service team at mpa.hello@gmail.com or +40753115190. We are here to assist you and ensure your satisfaction.

• Support Hours: Our support team is available Monday to Friday from 9AM to 5PM.

8. Policy Updates

• Changes: We may update our shop policies periodically. Any changes will be posted on this page, and it is your responsibility to review our policies regularly to stay informed.